Fleet Feet
Fleet Feet Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fleet Feet has a 2.3 star rating from 5 reviews, with 50% saying they would likely recommend; overall customer sentiment is mostly dissatisfied and mixed in Fleet Feet reviews.
Positive Feedback
Shoppers praise product selection, in-store service at some locations, and occasional helpful support resolving cancellations or charges.
Negative Feedback / Risk Areas
- Repeated Fleet Feet customer complaints about poor customer service and slow responses.
- Order fulfillment problems, damaged packaging, and unresolved returns issues.
- Billing and unauthorized charge reports and dissatisfaction with refunds or exchanges.
Key Takeaways for Future Customers
- Check local store inventory and consider buying in-store rather than relying on online orders.
- Document orders and communications to speed up refunds or returns when contacting customer service.
- Be aware of higher price levels and review exchange and cancellation policies before purchase.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Fleet Feet has a 2.3 star rating from 5 reviews, with 50% saying they would likely recommend; overall customer sentiment is mostly dissatisfied and mixed in Fleet Feet reviews.
Positive Feedback
Shoppers praise product selection, in-store service at some locations, and occasional helpful support resolving cancellations or charges.
Negative Feedback / Risk Areas
- Repeated Fleet Feet customer complaints about poor customer service and slow responses.
- Order fulfillment problems, damaged packaging, and unresolved returns issues.
- Billing and unauthorized charge reports and dissatisfaction with refunds or exchanges.
Key Takeaways for Future Customers
- Check local store inventory and consider buying in-store rather than relying on online orders.
- Document orders and communications to speed up refunds or returns when contacting customer service.
- Be aware of higher price levels and review exchange and cancellation policies before purchase.
Media from reviews
Saint Louis, Missouri
Very nice!
Great company. Extremely helpful.
Very helpful to solve any problems. Best place to buy running gear.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerPoor order packaging and customer service response
Poor customer service!
Customer service wanted me to return two popped open gels from my order.
I have been a consistent customer with 20+ orders in the last three years. I order gels through the site since they are the same price as other sites but can earn rewards points.
The gels always come poorly packaged.
And this last order the gels were so shoved into a small box, two of them popped open, and the package was dropped off overnight so when I grab it in the morning, it's a stick mess and has got ants.
I contacted Fleet Feet support and was asked to return the opened gels to get replaced. Seriously, like I hadn't already thrown the gels away.
Preferred solution: Price reduction
User's recommendation: Go in store. Corporate website is run by AI
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder issue
Ordered shoes and have not received even though my credit card has been charged. Can get no answer from the store.
Want to cancel a purchase I just made
The matter was quickly taken care of and will be deleted from my credit card. to me. Very nice lady took care of me.
User's recommendation: Get shoes and socks. Great selection. I tend to go to store near by but buy shoes on line, especially when they have sales
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerUpset customer
You never responded to the phone call just now. We called with a complaint.
Now you did not answer the phone to talk to us when the phone call went through to you. I wonder if you know what good customer service is now.
Florence, Alabama
Not happy with the wolf Road colony store said computer was down. They could not look me up to exchange my sneakers that I had a problem with go home and I’ll call you when the manager comes back ***
Just bought a pair of sneakers two weeks ago was not happy with them. Went back to explain my situation.
They told me the new computer was different. Nothing was inside that they cannot look me up.
I bought many sneakers the same place Wolf Road colony called headquarters. They found my email address from Florida but nothing I will vote except my last name was spelled wrong she told me wait for a manager the call was for nothing not happy waiting for a managers call hello
Durham, North Carolina
Barry upset with situation for the sneakers. I sent my son in Ohio.
I ordered a pair of sneakers for my son who lives in Ohio for a birthday present. It turned out it was the wrong size.
I told him to take it back to his local store to get the correct size. They gave him a problem. They said they wanted to see the credit card that it was purchased on. Of course I live in North Carolina and have the credit card he lives in Ohio so he left the store upset and was unable to return the sneakers.
I read online that If you receive a wrong size you can take it back to your local store. I have purchased a lot of sneakers in the past and very upset.
He had the order number and my email with him that should be enough information for his west Chester store in Ohio. I want someone to please contact me at 972.207-****.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerResolved: Frauds scamming people
Company fixed the issue and I have been provided with apology. I never shipped fleet feet however I got a unauthorized bill for 30.96 I contacted customer service and got a refund but no apology or explanation on how I was charged or charged it to this certain card I use rarely
I never shop with fleetfeet and never gave put my card number to anyone somehow 24.72 was taken unauthorized
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerOrder status
When will my orders arrive? When will my orders finally arrive? This is very annoying to try to call you.
Preferred solution: Deliver product or service ordered
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerAbout my account
Some one use my full name and email address one of your stores and I need to know who is using my account please
Dallas, Texas
469970****
Best product among with a perfect service are what I have gained so everyone is deserved to try this opportunity
User's recommendation: Absolute recommended for any one seeking quatetative product.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerNon existent costumer service
I had to go through a runaround process to speak to themonly to get a voice message . Where are my shoes?
Preferred solution: Deliver product or service ordered
User's recommendation: None just beware
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerWhy hasn't my order been fullfilled
My order was not fullfilled and you took my money. This is dissapointing and an outrageous, act no customer service.
User's recommendation: Do not buy anything from fleet feet.
Meridianville, Alabama
Coupon didn't apply to order
I couldnt submit my email or get anyone to answer the phone. Im done
100 characters xxxxxxxxxxcxxxxxc
User's recommendation: Use your retail store
Poor Customer Service at Fleet Feet Menlo Park, CA
I emailed the owner about ordering a pair of shoes. I also wanted to join their half marathon training class.
That was 3 weeks ago and NO response. I guess they don't want my business. It is highly RUDE to not return any form of communications especially when working in a service industry.
I went into the store only to be told that the owner is busy.
BUSY??? Too busy for customers???
What kind of a *** operation do these people run??? It's amazing how many positive yelp.com reviews they have when their customer service is absolutely horrible.
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I've been to this store. I only go there because their return policy is great and I can get my money back.
I agree that the owner is a complete flake. It's a good thing the items are high priced so they can afford their rent.